At Azalea Brush Strokes, we want you to be happy with your purchase. Please review our policy for exchanges and refunds carefully. - Exchanges Eligibility for Exchange: We accept exchanges only for items that are defective, damaged, or significantly different from the description. Exchanges must be requested within 7 days of receiving your item. Process: To request an exchange, please contact us at [email protected] with your order details, photos of the defect or damage, and a description of the issue. Return Shipping: If The customer is responsible for all shipping costs associated with returning the item and shipping the new item. Please note that items must be returned in their original condition and packaging. - Refunds Eligibility for Refunds: Refunds are offered only for items that arrive damaged or defective. We do not provide refunds for change of mind, custom orders, or digital downloads. Refund Request: To request a refund, contact us within 7 days of receiving your order, providing your order details and clear photos of the defect or damage. Refund Processing: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days. Shipping costs are non-refundable. - Non-Returnable Items Custom Orders: Due to the nature of custom and personalized artwork, we cannot accept returns or offer refunds for custom-made pieces. Digital Products: Digital downloads and printables are final sale and non-refundable, as they are delivered electronically and cannot be returned. - Shipping Returns: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service, as we are not liable for items lost or damaged during return shipping. - Contact Us: For any questions or concerns, please email us at [email protected]. We will do our best to assist you promptly.